TEN Newsletter #6

3rd May 2022

Workshop in Oslo  

From the 20th – 22nd of april the network once again gathered for its second workshop. This time it took place in Oslo and was hosted by our partner No Isolation. The main objective of the workshop was to try to solve the challenge ‘How can the Telepresence Experience Network best support schools in using telepresence robots for children with problematic school absences?’ by applying the design sprint method. A design sprint is a work method developed by some smart people at Google. It takes you from challenge to solution in normally five days, but the network attempted this using only three days. You can read more about the method here How Google Design Sprint Works. 

Understanding the variations within the category ‘School refusal behavior’ 

Before attempting the challenging design sprint method associate professor, Trude Havik, at the University of Stavanger gave a talk on the phenomenon of school refusal and the variations within the category “school refusal behavior”, prevalence, reasons and solutions. She provided an understanding of the many reasons and terms for school attendance problems and spoke to the importance of reaching a shared understanding of the phenomenon to ensure the advancement of assessment, intervention and scientific knowledge surrounding school attendance problems. 

Design sprint and prototyping

We kicked off the design sprint with the task of identifying the challenge for which we aimed to find a solution for. By formulating ‘How might we-questions’ addressing our identified challenges, we were able to move on to the solution-phase of the design sprint. Day 2 of the workshop was about coming up with and developing solutions. At the end of the day the best solutions were chosen for the final phase of the design sprint – prototyping. 

Day 3 started off with a talk by No Isolations’ own Simon Oliver Ommundsen about user testing and prototyping. He provided insights on the importance of user testing a product and how both low-fidelity and high-fidelity prototypes can support the task of testing and evaluating a product or a service with representative users.

The rest of the day was dedicated to the task of developing prototypes based on the different solutions each group had chosen to work with.    

Product development

At the end of the three days the final results were 6 different prototypes/concepts. No Isolation will now take the lead on testing and iterating and designing the best concepts, involving the participants that want to be involved. 


User panel 

At the initiative of young people who use telepresence robots, a user panel has been created. They have met on several occasions during the spring and together they will define the purpose and goals for the group. The idea is that the group will expand and develop as the work in the network continues. The leader of the group is Esra from Sweden. The user panel will share their experiences with other young users so they can benefit from others’ experiences. It will also be possible for other young users to receive support from the panel. The user panel will for the first time present themselves and
their thoughts at TEN’s workshop in Malmö on 5/5.

Upcoming events 

Workshop in Malmø, SE, May 4th-6th 2022. The workshop topic will be ‘How can we (TEN) best support schools in how to tackle challenges regarding school laws and GDPR but also resistance from other adults in school?’ 

Seminar in Odense on , DK October 12th-14th 2022. 

Seminar on ‘Advisor on Telepresence’, March 20th-24th 2023

Seminar on ‘Telepresence and network future’, September 11th-13th 2023 

If you are interested in participating in the seminar or have any questions you can send a email to nonni.camilla.steinrud@regionh.dk

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