27 September 2022

Workshop in Malmö  

On the 4th – 6th of May the network gathered in Malmö for its third workshop. The topic of the workshop was ‘How can we (TEN) best support schools in how to tackle challenges regarding school laws and GDPR but also resistance from other adults in school?’ Our goal with the workshop was to increase the knowledge of GDPR and school law in the Nordic countries in relation to telepresence and produce an information folder regarding how telepresence complies with the school law and GDPR.

Later during the workshop we also had a presentation about GDPR. Hans Flenstad-Jensen from No isolation talked about GDPR in general, Jennie Ingelsson from Malmö stad also gave us some insights about it from the perspective of a municipality and Ina Lober from No Isolation told us a little bit how it works from a suppliers point of view.

GDPR and School law
Before starting any discussions we had presentations of the school law in Norway

(Hans Flenstad-Jensen, No Isolation), Denmark (Sofie Skoubo, phd. student) and Sweden (Dominic Summerton, Göteborgs Stad). Some conclusions were that there are differences between the countries that must be considered when thinking about using telepresence in schools. It is also not crystal clear how telepresence solutions comply with the school law as it is quite a new phenomenon. We are unaware of any cases where the use of telepresence solutions has been audited according to school law in the Nordics.

Connecting disconnected learners
We also got to listen to Nina Bergdahl, PhD, MSc Lecturer didactics and digitalisation.

She talked about strategies for effective hybrid teaching, the social dimension of it, how to launch an effective intervention, success factors etc. 

Students, teachers and school management
During the workshop we also got the perspective of students, teachers and school management. Three students talked about their experiences using telepresence and how that has helped them but also what challenges they’ve had.

Hanna Enochsson told us about her experiences working as an assistant to a child who’s using a telepresence robot and Caroline Sjölin gave us the perspective of a headmaster. Caroline has been using telepresence robots in her school for many years and had a lot of experience to share. 

Group discussion and case work

Throughout the three days we worked in three groups, a Swedish, a Norwegian and a Danish group. In these groups we worked with different cases that could occur when you want to use telepresence in school. We discussed the cases, tried to find out different solutions for them and also did some role playing presenting some of our solutions for the other groups.

In these groups we also started to look further into the school law and GDPR to find material for the folder.

Product development  

At the end of the three days the different groups documented their experiences and

knowledge into three different folders, one for every country, with information about GDPR and school law and how we (TEN) think it may comply with the use of telepresence in schools.


The product from the Oslo workshop on problematic school attendance can now be found here.

The product from the Malmö workshop looking at school law (Sweden) can be found here!

 Similar products looking at school law in Norway and Denmark will be appearing soon.

Upcoming events 

Seminar in Odense on , DK October 12th-14th 2022. 

Seminar on ‘Advisor on Telepresence’, March 20th-24th 2023

Seminar on ‘Telepresence and network future’, September 11th-13th 2023 

If you are interested in participating in the seminar or have any questions you can send an email to 

TEN Newsletter #6 

3rd May 2022

Workshop in Oslo  

From the 20th – 22nd of april the network once again gathered for its second workshop. This time it took place in Oslo and was hosted by our partner No Isolation. The main objective of the workshop was to try to solve the challenge ‘How can the Telepresence Experience Network best support schools in using telepresence robots for children with problematic school absences?’ by applying the design sprint method. A design sprint is a work method developed by some smart people at Google. It takes you from challenge to solution in normally five days, but the network attempted this using only three days. You can read more about the method here How Google Design Sprint Works. 

Understanding the variations within the category ‘School refusal behavior’ 

Before attempting the challenging design sprint method associate professor, Trude Havik, at the University of Stavanger gave a talk on the phenomenon of school refusal and the variations within the category “school refusal behavior”, prevalence, reasons and solutions. She provided an understanding of the many reasons and terms for school attendance problems and spoke to the importance of reaching a shared understanding of the phenomenon to ensure the advancement of assessment, intervention and scientific knowledge surrounding school attendance problems. 

Design sprint and prototyping

We kicked off the design sprint with the task of identifying the challenge for which we aimed to find a solution for. By formulating ‘How might we-questions’ addressing our identified challenges, we were able to move on to the solution-phase of the design sprint. Day 2 of the workshop was about coming up with and developing solutions. At the end of the day the best solutions were chosen for the final phase of the design sprint – prototyping. 

Day 3 started off with a talk by No Isolations’ own Simon Oliver Ommundsen about user testing and prototyping. He provided insights on the importance of user testing a product and how both low-fidelity and high-fidelity prototypes can support the task of testing and evaluating a product or a service with representative users.

The rest of the day was dedicated to the task of developing prototypes based on the different solutions each group had chosen to work with.      

Product development  

At the end of the three days the final results were 6 different prototypes/concepts. No Isolation will now take the lead on testing and iterating and designing the best concepts, involving the participants that want to be involved. 

User panel 

At the initiative of young people who use telepresence robots, a user panel has been created. They have met on several occasions during the spring and together they will define the purpose and goals for the group. The idea is that the group will expand and develop as the work in the network continues. The leader of the group is Esra from Sweden. The user panel will share their experiences with other young users so they can benefit from others’ experiences. It will also be possible for other young users to receive support from the panel. The user panel will for the first time present themselves and their thoughts at TEN’s workshop in Malmö on 5/5.

Upcoming events 

Workshop in Malmø, SE, May 4th-6th 2022. The workshop topic will be ‘How can we (TEN) best support schools in how to tackle challenges regarding school laws and GDPR but also resistance from other adults in school?’ 

Seminar in Odense on , DK October 12th-14th 2022. 

Seminar on ‘Advisor on Telepresence’, March 20th-24th 2023

Seminar on ‘Telepresence and network future’, September 11th-13th 2023 

If you are interested in participating in the seminar or have any questions you can send a email to 

Newsletter #5

Start-up guide The first hands-on product is now ready in Danish and English, thanks to everyone at the first workshop for contributing to this. Our Partner BBU, Line Engel Rosenørn has made the Start-Up Guide, please have a look at it on our homepage (in English). Cut out from the guide Questionnaire What is yourContinue reading “Newsletter #5”

TEN Newsletter #4

22th December 2021 News from the network User comments By January we will set up a User-group of children and teens. The plan for now is to have the User-group comment on information and communication products on telepresence. Furthermore the group will discuss how to introduce robots and the use of them to other children.   Continue reading “TEN Newsletter #4”

TEN Newsletter #3

28th October 2021 News from the network Denmark workshop 15th -17th September After a lengthy Covid delay our first workshop was finally able to take place in Helsingör, Denmark in September. Participants from Norway, Sweden and Denmark gathered to  share knowledge about new and established technology within the field of telepresence. We listened to userContinue reading “TEN Newsletter #3”

TEN Newsletter #2

08th June 2021 News from the networkTransnational Project Meeting 4th June 7, 2021During the meeting the new homepage of the network was presented. It was also decided to establish a children’s panel aiming to present children’s experiences with the telepresence technology. The work groups for planning the workshops in Helsingør and in Oslo also met.Continue reading “TEN Newsletter #2”

TEN Newsletter #1

14th May 2021 Introduction to the network Thousands of children do not participate in normal school due to health problems, handicap, or psychosocial issues. Although relevant telepresence solutions are available, and the education system is obliged to provide teaching, the lack of coordinated cross-sector collaboration on communication is a major obstacle. For teaching to becomeContinue reading “TEN Newsletter #1”

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